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Oh, is THAT what it was?!?

Finally figured it out... The remote guy had made changes to the wireless router config to get his personal laptop to work.

If he'd let me know that right away, I would have needed only 15-30 minutes to walk him through getting the laptop connected manually so I could reset the connection info on the router and the laptop, instead of the NEARLY TWO HOURS that I had to spend walking him through all of the troubleshooting tests to try to figure out where it was failing.  I didn't even think to look at the router settings, since we'd just sent the darn thing preconfigured, and there shouldn't have been any problems...

That was a waste of most of my afternoon.  The other three guys are going to have to wait, now - although I did send them all an email (they can still dial-in) giving them the troubleshooting steps, so hopefully at least one or two can figure out where it's broken.

And now, it's MILLER TIME.

No, actually, it's time for something harder.   I think it's time to visit a bar.  Good thing Cindy's dad is down watching the kids  tonight, so we don't have to.