If he'd let me know that right away, I would have needed only 15-30 minutes to walk him through getting the laptop connected manually so I could reset the connection info on the router and the laptop, instead of the NEARLY TWO HOURS that I had to spend walking him through all of the troubleshooting tests to try to figure out where it was failing. I didn't even think to look at the router settings, since we'd just sent the darn thing preconfigured, and there shouldn't have been any problems...
That was a waste of most of my afternoon. The other three guys are going to have to wait, now - although I did send them all an email (they can still dial-in) giving them the troubleshooting steps, so hopefully at least one or two can figure out where it's broken.
And now, it's MILLER TIME.
No, actually, it's time for something harder. I think it's time to visit a bar. Good thing Cindy's dad is down watching the kids tonight, so we don't have to.