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Today's tech support dilemma

Today's technical support dilemma (ok - the most important one so far, anyway) is the case of the magical hard drive. Senior VP has an IBM X40 laptop (the little bitty one) with the super small non-standard form factor 2.5" noteboook drive. Worked last night. This morning, it doesn't boot. He brings it down to the help desk first thing, but -- he's got a flight at 10 and can we fix it before then? Did some troubleshooting - booted from CD, can't see it. Booted from the ultimate boot CD (and BeatrIX), can't see it. Turns out we can't even see it in the BIOS.
So, I ran home and got my portable 2.5" hard drive, which has a USB - Laptop IDE bridge on it. It works, right up to the point where the light turns red. Looks like his hard drive is completely toast.

So, we ended up having to build a replacement from scratch on a spare, with just the minimum he needs to be able to do any work at all, and we have to have it finished before the end of business today so that one of the other guys who are meeting him in Vegas can take it to him. I volunteered to run it on out to him, but they wouldn't pay for the tickets :(

Moral of the story? Don't forget to back up your stuff to a different PHYSICAL drive (backing up to a different partition is kind of useless if the drive fails), because drives do fail, sometimes with absolutely no warning whatsoever.


( 1 comment — Leave a comment )
Feb. 23rd, 2007 03:21 pm (UTC)
Problem solved, stress level minimal.

You can try the cheater method for attempting to get the data back which is only advisable in this type of situation.

If the data is THAT important, the VP will not blink at sending it out to On Track to get the data back.

I like my method better.
( 1 comment — Leave a comment )